Refund Policy

We aim to deliver high-quality consultancy services tailored to your business needs. If you're not satisfied, we’ll do our best to resolve the issue.

Refund Eligibility

Refunds may be considered under the following conditions:

A written refund request is submitted within 14 days of the payment date
The consultancy service has not yet been delivered or substantially fulfilled
Refunds are not applicable once a project or consultation has begun, unless we fail to deliver agreed outcomes

Non-Refundable Circumstances

We do not offer refunds for:

Completed or partially completed consultancy sessions
Work already undertaken as part of a retainer agreement or fixed-fee project
Digital reports or strategy documents that have been delivered

Refund Process

To request a refund, please contact us at info@thebridgemont.co.uk with:

Your full name and contact details
Service description and payment reference
Reason for your refund request

All refund requests are reviewed within 5 business days, and outcomes will be confirmed by email.

Approved Refunds

If approved, refunds will be processed using the original payment method within 7–10 business days. Refund timelines may vary depending on your bank or payment provider.

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